About Our Rugs
Are your rugs handmade?
Yes. Our rugs are made by hand using Moroccan weaving and knotting techniques. Construction varies by rug—from knotted pile to flatweave and other regional techniques—and each piece reflects the natural character of handmade work.
Is every rug unique?
Every rug offered through our online collection is an individual piece with its own dimensions, weave, colors and character. Beyond the rugs available online, Les Nomades de Marrakech maintains an archive of more than 28,000 rugs in Marrakech.
What should I expect from a vintage rug?
Vintage rugs naturally carry the marks of their history. Depending on the piece, this may include patina, fading, wear, previous repairs or irregularities in the weave. These characteristics form part of the rug rather than making it defective, and we aim to represent them clearly through our photography and product information.
Will the colors look exactly the same in person as they do on my screen?
We photograph our rugs to represent them as accurately as possible. However, screen settings, lighting, pile direction, wool texture and the nature of the dyes can affect how colors appear. If color is particularly important for your project, we are happy to provide additional photographs, videos or detailed views before purchase.
Can I request more photographs or videos before buying?
Yes. If you would like to see a rug in greater detail, contact us and we can provide additional photographs, videos or close-up views whenever possible.
Choosing & Buying a Rug
How do I choose the right rug for my space?
Start by considering where the rug will sit in relation to your furniture. One of the simplest ways to visualize the size is to mark the proposed rug area directly on the floor using tape. This can help you see how the rug will relate to a sofa, bed, dining table, hallway or other part of the room before deciding on dimensions.
Because our rugs are individually made and do not always follow standardized sizes, we recommend working with a size range rather than one exact measurement.
For example, identify:
- the minimum and maximum width that could work;
- the minimum and maximum length that could work.
This gives us much more flexibility when searching for the right piece.
How do I choose the right rug size?
Rather than looking for one exact measurement, determine the smallest and largest dimensions that would work comfortably in your space.
Using tape to mark those limits on the floor is a practical way to understand the proportions before purchasing. Once you know your acceptable width and length range, you can search the website more effectively or share those measurements with us if you need help sourcing from the wider archive.
Are all of your rugs available online?
No. Our website presents a curated selection from a much larger archive of more than 28,000 rugs in Marrakech. New pieces are continually being photographed and added, but a large part of the collection remains available through direct sourcing.
What if I cannot find the size, color or style I am looking for online?
Contact us. Tell us your preferred size range and which styles, colors or rugs on our website appeal to you most.
You can also share a mood board if it helps communicate the overall direction you are looking for.
Whenever possible, we prefer to work from examples within our own collection. This helps us understand your preferences while searching among rugs that are actually part of the Les Nomades archive.
Our first preference is always to find the right existing rug before considering custom production.
Can Les Nomades help me source a rug personally?
Yes. This has always been an important part of how we work.
Rather than asking you to search through thousands of rugs, we can narrow the archive using a few useful criteria: your minimum and maximum dimensions, preferred colors, rug style, and examples from our website that you particularly like.
From there, we can present a more focused selection.
What if I am choosing between several rugs?
We are happy to help compare them with you. Depending on what matters most for your project, we can discuss dimensions, proportions, colors, texture, pile, construction and the overall character of each rug.
If needed, we can also provide additional photographs, videos or detailed views before you make your decision.
Orders & Payment
What happens after I place an order?
Once your order is confirmed, our team locates the rug in our Marrakech archive, reinspects it and prepares it for shipment.
Because each rug is an individual piece, we handle every order separately before it leaves Marrakech.
You will receive tracking information once the shipment has been prepared and handed over to the carrier.
Is shipping included in the price?
Yes. Standard outbound shipping is included in the purchase price shown on our website.
Import duties, VAT, customs charges or other destination-related import fees are not included and remain separate from the purchase price.
What payment methods do you accept?
Our online checkout accepts major international payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, JCB and UnionPay.
Express checkout options may also include Shop Pay, Apple Pay and Google Pay, depending on your device, location and checkout availability.
Can I change my delivery address after placing an order?
If you need to correct or change your delivery information, please contact us as soon as possible.
We can normally update the details before the shipment has been handed over to the carrier. Once the rug is already in transit, changes may not always be possible.
Can I cancel a ready-made rug before it ships?
If you change your mind before your rug has been dispatched, please contact us as soon as possible.
We will first try to understand any concern you may have and see whether we can help resolve it. If you still wish to cancel and the rug has not yet been shipped, we can cancel the order and process the refund.
Once the rug has been handed over to the carrier, the order follows our standard Returns & Refunds Policy.
How are custom orders paid?
Once Les Nomades has reviewed the request and confirmed that the custom project can be executed, full payment is required to confirm the order.
Custom projects are accepted selectively and are not automatically placed into production simply because a request has been submitted.
Can I cancel a custom order after payment?
Yes. A confirmed custom order may be cancelled within the first 7 days after payment for a full refund.
After that initial planning period, the project moves into committed custom production and cancellation is no longer available as a standard option.
Reasonable changes may still be considered where they can be accommodated without materially affecting work already committed or completed.
For custom enquiries, please contact us by email.
What if I change my mind after receiving a ready-made rug?
Eligible standard rugs may be returned within 14 days after delivery or receipt, subject to the conditions of our Returns & Refunds Policy.
Please contact us before sending a rug back so that we can provide the appropriate return instructions.
Shipping & Customs
Do you ship internationally?
Yes. We arrange international delivery wherever a suitable carrier service and operational route are available. DHL Express is our primary international carrier, although another suitable delivery partner may be used where necessary.
How long does delivery take?
Rugs are normally prepared for dispatch within approximately 3 business days. International delivery is generally estimated at around 15–20 business days after dispatch.
These are estimates rather than guaranteed delivery dates, as customs clearance, destination-country procedures and local carrier operations can affect timing.
Will I receive tracking information?
Yes. Tracking information is provided once your rug has been prepared and handed over to the carrier.
Are Les Nomades shipments insured?
Yes. Les Nomades arranges shipment insurance for every rug shipment sent through DHL Express as part of our normal shipping process, providing protection in the unlikely event of loss or physical damage during transit.
Will I have to pay customs duties or taxes?
Possibly. Import duties, VAT, customs charges, brokerage or other destination import costs are determined by the destination country and are the customer's responsibility unless Les Nomades states otherwise in writing.
Can customs or the carrier open my shipment?
Yes. DHL, another carrier or customs authorities may open and inspect a shipment where required for security, customs or regulatory purposes.
What should I do if my rug arrives damaged?
Contact us as quickly as possible and preferably within 48 hours of delivery. Keep the original packaging and send clear photographs of the exterior packaging, shipping label or tracking information, interior packing and the affected rug.
Les Nomades will manage the carrier investigation.
What if my shipment is delayed, lost or marked as delivered but I cannot find it?
Contact us and we will follow up with the carrier. For lost or delivered-but-missing shipments, Les Nomades will open and manage the carrier investigation before determining the appropriate resolution.
What happens if I refuse customs charges?
If required customs charges are refused or remain unpaid, the carrier may return the rug to Les Nomades. Any refund is considered after the rug has physically returned and been inspected, and actual customer-caused carrier or customs costs may be reflected in the refund.
Returns & Refunds
Can I return a rug if I change my mind?
Eligible standard rugs may be returned within 14 days after delivery or receipt. Please contact Les Nomades before sending the rug back so that we can provide the correct return address and instructions.
Who pays for return shipping?
For a voluntary or change-of-mind return, the customer arranges and pays the return shipment. The actual original outbound shipping cost incurred by Les Nomades is also deducted from the refund.
No such deduction applies when the return is caused by a verified Les Nomades error.
What condition must a returned rug be in?
The rug must be returned in the same condition in which it was received, allowing reasonable handling to unroll, place and inspect it in your space.
Vintage patina, fading, repairs, wear and other age-related characteristics that were disclosed and/or visible at purchase are part of the rug's original condition and are not treated as customer-caused damage.
Which items are not eligible for a voluntary return?
The standard change-of-mind return policy does not apply to approved completed custom-made rugs, rugs cut or otherwise modified at the customer's request, or items clearly designated as Clearance or Final Sale.
When will I receive my refund?
After an eligible returned rug has been physically received, inspected and approved, Les Nomades initiates the refund within 5 business days, normally to the original payment method where possible. Your bank or payment provider may require additional time to post the funds.
Are import duties, VAT or customs charges refunded by Les Nomades?
No. Import duties, VAT, customs duties, brokerage, clearance or other destination import charges paid to a carrier or public authority are separate from the merchandise price and are not refunded by Les Nomades.
Rug Care
How should I vacuum my Moroccan rug?
You can vacuum your rug regularly as needed. We recommend using simple suction without a rotating brush or beater-bar attachment.
This applies to thick pile rugs, flatweaves, kilims and vintage pieces. Rotating brushes can unnecessarily pull at the wool, knots or embroidered details, particularly on more delicate handmade rugs.
Gentle, regular care is usually all that is needed for day-to-day maintenance.
Is there another way to remove dust from a thick wool rug?
A traditional Moroccan method is to occasionally use the rug on its reverse side.
During the warmer months, turn the rug over and allow it to be walked on from the reverse. Normal movement and gravity help loosen fine dust that has settled deep between the pile.
Afterwards, sweep or vacuum the floor underneath and, where practical, give the rug a good shake before returning it to its usual position.
How often should my rug be professionally cleaned?
It depends on how heavily the rug is used. For normal residential use, professional cleaning approximately every two to three years is generally sufficient. Higher-traffic rugs may need attention more frequently.
We recommend a professional cleaner experienced with handmade wool rugs and traditional hand-washing methods rather than aggressive machine cleaning.
What should I do if something is spilled on my rug?
Act quickly.
Use a clean absorbent towel to blot and absorb as much of the liquid as possible. Avoid rubbing the spill deeper into the wool.
For light spot cleaning, we generally prefer a simple natural soap, such as Marseille soap, rather than strong detergents or chemical stain-removal products.
Wool is naturally resilient, and spills are usually much easier to manage when treated promptly.
Should I use commercial stain-removal products?
We generally recommend avoiding strong detergents and chemical stain removers unless you know they are appropriate for the particular rug.
Handmade wool, dyes, embroidery and weaving techniques can react differently to cleaning products. When in doubt, keep the treatment simple and consult a professional cleaner experienced with handmade rugs.
How long can a handmade rug last?
With proper care, a well-made handmade rug can last for generations.
A simple principle we believe in is: the more you take care of your rug, the longer it will take care of you. Regular gentle maintenance, careful cleaning and respect for the materials can allow a rug to remain part of a home—and eventually be passed on to another generation.
Trade, Visits & Contact
Can I visit Les Nomades de Marrakech without an appointment?
Yes. Our Marrakech Bazaar is open daily from 9:00 AM to 7:00 PM, and you are welcome to visit without an appointment.
For a more focused visit, however, we recommend contacting us in advance. If you share your preferred size range, styles or a mood board beforehand, our team can prepare a selection for you and make sure someone is available to assist you.
Can you prepare a selection before my visit?
Yes. The more information we have before your visit, the more useful the selection can be.
We recommend sharing:
- your minimum and maximum dimensions;
- the styles or colors you are drawn to;
- examples of rugs from our website that you particularly like;
- a mood board, where useful.
For professional projects, material samples such as fabrics, curtains, upholstery or other finishes can also be very helpful when selecting rugs in person.
Can you help me source a rug if I cannot visit Marrakech?
Yes. We can source remotely from our wider archive in Marrakech.
Send us your preferred size range, style, colors and examples of rugs from our website that reflect what you are looking for. We can then search the wider collection and present a more focused selection through photographs and videos.
Because our rugs are individually made, we recommend giving us a range of acceptable dimensions rather than one exact size.
Do you work with interior designers, architects and other trade professionals?
Yes. We work with professionals across the design and hospitality sectors, including interior designers, architects, decorators, galleries, retailers, hotels and hospitality businesses.
Trade relationships and project requirements can vary, so we prefer to discuss each enquiry individually.
Please contact us to learn more about working with Les Nomades.
Can you assist with larger residential or hospitality projects?
Yes. For projects involving multiple rooms or multiple rugs, our team can help narrow the collection according to dimensions, style, color and the needs of each space.
The more project information you can provide, the more effectively we can search the archive and organize a relevant selection.
Where appropriate, we can also discuss whether selected custom production may be suitable after first exploring the available collection.
What should designers or architects bring when visiting the Bazaar?
Bring as much useful project information as possible.
Fabric, curtain, upholstery or finish samples can be particularly valuable, along with dimensions, plans, color references and examples of rugs from our own collection that appeal to you.
We especially encourage references from the Les Nomades website because they allow us to compare like with like and understand which qualities, colors and Moroccan weaving styles you are responding to.
What is the best way to contact Les Nomades?
Email is our preferred contact method, particularly for sourcing requests, custom enquiries and larger projects.
You can also reach us through WhatsApp or Instagram direct message.
We aim to respond to enquiries within two business days.
Still looking for something specific?
If you have not found exactly what you are looking for online, contact our team.
Tell us your preferred size range, style, colors and which rugs from our collection have caught your attention. We can search beyond the online selection and help you explore the wider Les Nomades rug library in Marrakech.
Still Curious?
We’re here to help — whether you need styling advice, sourcing help, or have a technical question.
📩 Email us: lesnomadesrugs@gmail.com
📞 Phone: +212 661 344162
📍 Visit us: Our Marrakech Bazaar.